IT Support & Network Specialist

We are looking for a skilled IT Support & Network Specialist (contract role, onsite with remote support) to manage day-to-day technical support, handle user inquiries, and ensure our network infrastructure and security rules operate seamlessly. The candidate will be responsible for end-user troubleshooting, network administration, firewall policies, and server backups.

Technical & User Support

• Provide tier-1 and tier-2 technical support (onsite and remote) for hardware, software, Windows operating systems, and network connectivity.
• Diagnose and resolve hardware failures, system errors, and software issues efficiently.
• Set up, configure, and maintain user workstations, laptops, printers, IP phones, and peripherals.

Networking & Firewall Rules

• Configure, maintain, and monitor LAN/WLAN infrastructure, switches, routers, and cabling.
• Manage firewall security, including rule configuration, NAT policies, port forwarding, traffic control, and VPN access.
• Troubleshoot network connectivity issues and ensure secure, reliable internet access across all departments.

System Backup & Recovery

• Implement, monitor, and manage daily automated backup routines for critical systems and company data.
• Verify backup integrity regularly to ensure quick data recovery in case of failures.

System Administration

• Manage Active Directory, user accounts, access permissions, and group policies.
• Ensure system updates, security patches, and antivirus solutions are maintained across all devices.

• Bachelor's degree or diploma in Information Technology, Computer Science, Networking, or a related field (or equivalent practical experience).
• 2-4 years of hands-on experience in IT support and network administration.
• Solid knowledge of Windows desktop and server environments and Active Directory / Group Policy.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing and switching, and Wi-Fi networks.
• Practical experience configuring firewalls (rules, NAT, port forwarding) and VPN solutions.
• Experience with backup and recovery tools and restore testing.
• Familiarity with endpoint protection and patch management practices.
• Relevant certifications (CCNA, CompTIA Network+/Security+, Microsoft) are a plus.

• Strong analytical and troubleshooting skills, with the ability to prioritize under pressure.
• Clear communication and a patient, service-oriented approach with non-technical users.
• Attention to detail, especially in security and documentation.
• Ability to work independently and as part of a team, onsite and remotely.
• Good written and spoken English and Arabic.